Help and support
We are delighted to announce our new online printing store, which we call the ProPrintShop (PPS). It's actually two websites, one designed for desktop computers, and a more compact version for mobile devices (which we affectionally call the ProPrintShed). Your device will automatically switch the to correct site, and all products are available for both.
On the subject of products, we have a much larger selection than we've ever displayed, including items you probably had no idea we produce. You will see that we have included a multitude of options to cover the most popular requests, such as paper sizes, paper grades, colour options, finishing options and so much more. It's an exhaustive choice.
In order to facilitate these options, we have automated as much as possible, and built it into the website. When browsing the products, you will see that there are often multiple delivery dates to choose from.
Good printing requires co-operation. We can only produce a professional job if you provide us with professional artwork in the format we request. Our automated system will alert you if there are any issues with your artwork. You will have the opportunity to correct the artwork yourself, go ahead with your artwork anyway, or ask us to put things right. There will be a small additional fee to correct the simpler issues in the factory.
For larger issues that the factory cannot put right, our specialist in-house artwork team will endeavour to pull your file apart, but this is a more time consuming and costly process. Visit our Artwork page for pricing.
To meet your planned delivery date, please ensure your print-ready artwork has been uploaded by 10am. If there is a delay in receiving your correct artwork, there may be a delay in producing and delivering your order.
When making your order on the PPS, you have the option to upload the artwork at a later date. If you wish to have the print-ready file, you can log into your account by clicking here (Administration > Data upload), and select your order from the list (if you have more than one current order). Choose your file, upload, and check the online proof.
Alternatively, we can upload it to your account from our workflow.
Certain products on the PPS have a basic online design package that can be used. To access the design suite, click on the menu icon in the top right of the PPS screen.
The menu expands, and as you scroll down the list of products, you will see Calculate | Create | View displayed on the right hand side. If we have a template available for the product, it can be accessed by clicking on Create.
Just to reiterate, this is a simple solution to produce a design. You can upload your own images, display rulers and a grid, select colours and fonts.
If you're not happy with your own effort, our design team is on-hand to create professional artwork for you using industry-standard packages. Head on over to our Artwork page for more information.
We use different equipment and process for the different products. When viewing the product you require, scroll to the bottom of the page and click the view factsheet button. This will point you in the right direction.
For comparative pricing, we display the product and delivery pricing separately, and both of which with and without VAT, to cater for private and business users. However, you can change the display to suit your preference, by clicking Change price display located under the item's price.
Prints Regent is a registered trademark of Prints Regent Limited.